What is personal information?
Personal identifiable information (PII) means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, gender, marital or family status, an identifying number, financial information, educational history, etc.
Information We Collect
The cookies we use include:
"Analytical" cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the Website. This helps us to improve the way our website works.
"Functionality" cookies. These are used to recognize you when you return to our website. This allows us to personalize our content for you and remember your preferences (for example, your location).
We may also display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for batteries, automotive products, etc. For additional information about these types of ads, see the policies of each social media platform.
How we protect your personal information
The security of your PII is important to us. We have implemented appropriate technical, physical, and administrative safeguards and security measures designed to protect your personal information. All our Service Providers are required under their contracts with us to maintain your confidentiality and may not use your information for any unauthorized purpose. When we are required by law to provide information, we take reasonable steps to verify the lawful authority for the collection and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.
We are open about our privacy practices
We are committed to providing you with understandable and easily available information about our policies and practices related to management of your PII.
You can access your personal information stored by us
You have the right to access, update and correct inaccuracies in your PII in our custody or control. To access your PII, a request must be submitted in writing to us (see Contact Information below). We will respond to your request for access or information in a reasonable time. There may be times when we are unable to fulfill your request - for example, if providing access to your PII would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.
We respond to your questions, concerns, and complaints about privacy
Interstate responds in a reasonable time to your questions, concerns, and complaints about the privacy of your PII and our privacy policies and procedures. We will investigate and respond to any concern you have regarding the handling of your personal information. In most cases, an issue can be resolved simply by telling us about it and discussing any issues.
If an individual:
c/o Interstate Batteries of Northern Alberta
15840-118 Ave NW
Edmonton, AB T5V 1C4